![]() “These workers provided essential services during the pandemic, putting themselves at risk to enable us to stay connected to one another,” said Communications Workers of America President Chris Shelton. The proposed new four-year contract covers technicians, call center customer support workers, and representatives at AT&T's retail stores in 36 states in the Northeast, Midwest and West, and the District of Columbia. NATIONWIDE - After six months of negotiations, wireless workers at AT&T have reached a tentative contract agreement that raises base wages, includes adjustments for inflation, limits mandatory overtime, curtails the outsourcing of jobs to third-party authorized retailers, and adds privacy protections for call center representatives who are working from home. Contract covers 13,000 retail workers, customer service representatives, and technicians in 36 states and the District of Columbia ![]()
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